At SODAQ we value your privacy highly. That’s why we handle your personal
information with the utmost care. Personal information we collect is carefully
processed and secured. We are fully compliant with the laws and regulations
relating to the protection of personal data, including the General Data Protection
We utilize top-notch security procedures in order to prevent unauthorized access
to this data.
As part of our service provision, we collect and store certain personal information.
This applies if you do business with us. This involves data such as contact
information. We use this information to communicate with you. Your information
will not be shared with third parties. When filling out a form on our website or
applying for support, you are requested to provide us with the following
● Full name
We’d like to get back to you about your question. That’s why we’d be glad to
know your name.
If we know what company or organization you represent, we can get you in
touch with the right colleague or partner. When working with us, you will get
an account manager specialized in your field of work.
● Email address
We need your email address so we can digitally send you the requested
● Phone number
You have the choice to provide us with your phone number. If you want us
to call you back, please leave your phone number.
You can visit our website anonymously. SODAQ does not collect names or other
information relating to the identity of visitors to this website. Statistical information
for improving our website (such as number of visitors, search behavior, popular
topics and navigation style) is collected. To this end, we use the IP address of your
computer. This is a number automatically assigned to your computer when you
access the internet. We do not link these IP addresses to identifiable information. In
case you want to know more about our solutions, and provide us with your
personal information, this data is stored and used to give you the best possible
Customer Portal, dashboards and devices
Our online client portal and customer dashboards are exclusively available to
customers of SODAQ. To access this portal or dashboards, you need to log in with
your organization’s license number or name and password. In our portal you will
find the unique information associated with your devices and services. We can see
which organization has logged in to the online portal, but only see the name of the
admin user you have chosen, not any names or functions of users or visitors. We
do not register names of users nor do we enable our customers to register
addresses of users in the devices or dashboards. Our customers are responsible
for their own activities in relation to the devices we allow them to track and trace.
Unless specifically designed for it, the devices are intended for tracking animals or
assets, not persons. In case of emergency devices for persons, we do not register
which person is using a device nor do we store any PII. The responsibility for use
and relation to privacy is passed on to our customer. SODAQ fully complies to the
GDPR and other privacy responsibilities. The only information SODAQ is sporadically
registering concerning devices and locations is whether they are connected to
NB-IoT or LTE-M and respective bandwidths. We use this information to improve our
devices and to potentially inform providers whether their bandwidths are working.
When we register this we do not collect or store any other information as to who
owns or uses the device. We only register this information from devices using our
standard provided basic dashboard functionality.
Through our news articles on our website and posted on social media, we keep
you informed about new developments, products and services. You can (un)follow
us on social media but not register for newsletters, we do not maintain a
newsletter database with your information.
Our marketing department regularly posts updates on our social media outlets,
including LinkedIn, Twitter and Facebook. Included in these posts may be photos
and videos in which people are recognizable. When photos are taken or videos are
shot, we always announce they will be used for marketing ends, and we ask for
permission. If you find yourself in one or more of these photos or videos, and would
rather not be in them, please let us know immediately. We will remove you from
the post(s) in question.
SODAQ reserves the right to amend this privacy statement at any time. Every
change will be compliant with the applicable laws and regulations relating to